ORDERING

Order confirmation not received
Order confirmations can sometimes take up to 24 hours to receive. If you have not received your order confirmation e-mail after 24 hours, please contact us.

Changing or canceling an order
We suggest reviewing your order carefully before you place it as you cannot change or cancel it. You must agree to our terms to complete the sale as once placed, the purchase is final.

Online payment
We currently accept all major payments, and PayPal. We also accept manual payments (money orders, bank transfers) or Interac email transfers if you are in Canada. See instructions at checkout. Note that your method of payment cannot be changed after your order has been placed. 

TAXES

Canadian sales taxes
Canadian sales taxes will be automatically charged at the applicable federal/provincial rates of the province to which the order is being shipped, added to the cart total. If you are a First Nations Certificate holder, contact us to set a tax exemption before you make a payment.

SHIPPING

Domestic
We offer free delivery in Canada for full-size perfume purchase. Due to hazmat regulation, we can only use UPS as a carrier. We cannot use Canada Post or other carriers in any way.​

U.S.
We currently ship to the U.S. by ground only. We do not ship to PO boxes or military addresses and territories (Puerto Rico, Virgin Islands, American Samoa, Micronesia, Guam, and the Northern Mariana Islands).

Shipping costs are based on destination and weight.

Due to the complexities of international shipping and hazmat regulations, we can only ship orders every 7 days or 10 days. Your order will be delivered 2 to 3 weeks after processing, depending on the destination and customs clearance.

We are not responsible for American custom regulations, brokerage fees, taxes or other charges.

International
International shipping to any other countries is not available at this time. We are hoping to be able to ship to non-restricted international destinations in the near future.

Late, lost, returned or refused packages
We are not responsible for any lost shipments due to lack of duties paid, incorrect shipping information provided by the customer, missed delivery, unclaimed or refused package.

RETURNS AND EXCHANGES

Returns or exchanges
We do not accept returns or exchange on our products unless damaged or faulty. Email us the details and photos or video of the damaged products within 30 days of purchase at: contact@parfumsmoramora.com.

We recommend that you purchase a sample before committing to a large format. ​Our samples are redeemable.

Refunds
We regret but we do not offer refunds on our products or services.

Bespoke services
Please consult our Bespoke service for policies.

More questions? Contact us.